Your Custom Songz Privacy Policy

Effective and Last Updated: August 31, 2026

Operator: Joseph S Apps, LLC, North Carolina, United States

Privacy and support contact: joseph@josephsapps.com

1. Overview

This Privacy Policy explains how Joseph S Apps, LLC ("Joseph S Apps," "we," "us," or "our") collects, uses, discloses, stores, and protects information when you use Your Custom Songz, including its iOS and Android applications, website, customer portal, custom-song builder, music store, private listening rooms, downloads, support tools, and related services that link to this policy (collectively, the "Service").

2. Information We Collect

Account and sign-in information

We may collect your name, email address, account identifier, authentication provider, sign-in status, account role, and related security records. Password credentials are handled by Firebase Authentication. If you choose Sign in with Apple or Google, the provider may send us an identifier, name, and email address according to your settings with that provider.

Custom-song order information

When you request a custom song, we collect the contact details, questionnaire responses, names, dates, stories, creative preferences, reference information, occasion details, revision notes, approvals, delivery instructions, and other content you choose to submit. Please share only information you have permission to provide.

Music purchases and library information

We may collect product identifiers, purchased albums or songs, license selections, order status, transaction references, download history, private-listening access, and library activity needed to provide your purchases across supported devices.

Audio, artwork, and project files

We may store song samples, finished audio, artwork, ZIP packages, project deliverables, and associated metadata so that we can stream, review, approve, deliver, and support your music. Private project files are intended to be available only to authorized customers and studio administrators.

Payments

Payments made on the website are processed by Stripe. Apple or Google may process payments if a purchase is offered through their systems in the future. We may receive transaction identifiers, product, amount, status, refund or dispute information, and limited billing details. We do not store full payment-card numbers.

Communications

We collect emails, support requests, contact-form messages, delivery notices, revision requests, and other communications you send to us, along with the information needed to respond.

Device and technical information

We may collect app version, device and operating-system type, IP address or network-derived information, authentication and security logs, crash or diagnostic data, and basic service activity needed to operate, protect, troubleshoot, and improve the Service. We do not use third-party advertising trackers in the Your Custom Songz apps.

Website information

When you visit Your Custom Songz or this Joseph S Apps policy page, website providers such as Firebase, Google Cloud, or related infrastructure may process browser type, device information, IP address, cookies, and page interactions according to their services and configurations.

3. How We Use Information

We use information to create and secure accounts; authenticate users; provide your music library; process and verify purchases; create, review, revise, approve, and deliver custom songs; stream previews and purchased music; operate private listening rooms; provide downloads; communicate order and account updates; respond to support; prevent fraud, abuse, unauthorized sharing, and security incidents; maintain business, tax, payment, and audit records; comply with law and platform rules; and improve reliability and the customer experience.

4. How We Share Information

We may share information with service providers that help us operate the Service, including Firebase and Google Cloud for authentication, database, storage, hosting, and server functions; Apple and Google for app distribution and sign-in; Stripe for website payment processing; Firebase Hosting for public policy hosting; email, file-delivery, security, and support providers; and professional advisers when reasonably necessary.

We may disclose information when required by law, legal process, tax or payment obligations, chargeback or fraud prevention, app-platform rules, safety needs, or protection of rights and property. We may also share information at your direction, such as when you use a private-listening share feature.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising or use it to serve targeted advertisements.

5. Private Listening Links

Private-listening invitations are intended for the people selected by the sender. A recipient may need a code to enter. The sender is responsible for sharing the link and code carefully. Streaming access does not grant download, ownership, redistribution, public-performance, social-media, or commercial-use rights.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain accounts and libraries, fulfill custom-song projects, honor purchases, resolve support requests and disputes, prevent fraud, preserve security, maintain tax and accounting records, enforce agreements, and comply with law. Retention periods vary by record type. Files and backups may remain for a limited time after deletion while routine backup cycles complete.

7. Account Deletion

You may request account deletion in the app through Account > Delete account or on the web at yourcustomsongz.com/account-deletion. You may also email joseph@josephsapps.com from the address on the account. Eligible profile data, questionnaire responses, messages, and personal project records will be deleted or anonymized, subject to limited retention for completed transactions, tax, accounting, fraud prevention, chargebacks, legal obligations, safety, and dispute resolution. Deleting an account ends access to its purchased library and private projects.

8. Your Choices and Privacy Rights

You may update certain account information, control device permissions, choose whether to submit optional questionnaire details, and request access, correction, deletion, portability, restriction, or objection where applicable. To make a privacy request, email joseph@josephsapps.com. We may need to verify your identity before completing a request.

You can manage Apple or Google sign-in permissions through the settings provided by those companies. Device settings control notifications and certain media permissions.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including authentication, server-side authorization, private storage paths, signed or authorization-checked media access, and minimized payment data. No app, website, transmission, storage system, or network can be guaranteed completely secure. Protect your device, login credentials, private links, and listening codes.

10. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. You must be at least 18, or use the Service with the involvement and permission of a parent or legal guardian, to place an order. Contact us if you believe a child has provided personal information without appropriate permission.

11. International Processing

The Service is operated from the United States. Information may be processed and stored in the United States and other locations where our service providers operate. Privacy laws in those locations may differ from those in your jurisdiction.

12. Third-Party Services

The Service may link to or depend on Apple, Google, Firebase, Stripe, Firebase Hosting, email, or other third-party services. Their privacy practices are governed by their own policies. We are not responsible for third-party services that we do not control.

13. Changes to This Policy

We may update this Privacy Policy as the Service changes. If a change is material, we may provide notice in the app, on the website, by email, or by asking you to acknowledge the updated policy. The posted effective date shows when this version took effect.

14. Contact

Questions, privacy requests, or account-deletion requests may be sent to joseph@josephsapps.com.

Joseph S Apps, LLC
North Carolina, United States